Terms and Conditions
TERMS AND CONDITIONS OF SUPPLY
This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (www.richcraftfurniture.co.uk to you.
These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our RichCraft Furniture. Please note that when placing an order, you are confirming that you to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 07/04/2019.
These Terms, and any Contract between us, are only in the English language.
1. INFORMATION ABOUT US
1.1. We operate the website www.richcraftfurniture.co.uk. We are RichCraft Furniture, a sole trader registered with HMRC in England and Wales. Our registered office address is; Blackhorse Workshop, 1-2 Sutherland Road Path, Walthamstow, London, E17 6BX
Contacting us if you are a consumer:
(a) To cancel a Contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. The easiest way to do this is to email RichCraft
Furniture with your reasons for cancelling using the email address Richard.email@example.com we will e-mail you to confirm we have received your cancellation. In the first instance or contact our Customer Services team by telephone on +44 07714250656or by post to Richard Evans, Blackhorse Workshop, 1- 2 Sutherland Road Path, Walthamstow, London E17 6BX. If you
are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. (b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning us at +44 07714 250656 or by e-mailing us at Richard.firstname.lastname@example.org.
(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
1.3. Contacting us if you are a business. You may contact us by telephoning us at +44 07714 240656 or by e-mailing us at Richard.email@example.com. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 20.3.
2. OUR PRODUCTS
2.1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2. Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
2.3. The packaging of the Products may vary from that shown on images on our site.
3. HOW WE USE YOUR PERSONAL INFORMATION
IF YOU ARE A CONSUMER
clause 5 only applies if you are a consumer.
If you are a consumer, you may only order Products from our if you are at least 18 years old.
IF YOU ARE A BUSINESS CUSTOMER
clause 5 only applies if you are a business.
to bind any business on whose behalf you use our site to purchase Products.
If you are not a consumer, you confirm that you have authority
5.2. These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
5.3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
5.4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this Contract.
6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
6.1. Our How to Order and Product pages will guide you through the steps you need to take to place an order with us. Our order process allows you to raise an order before submitting a payment. Please take the time to read and check your order at each page of the order process.
6.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
6.3. We will confirm our acceptance to you by sending you an e- mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 13.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
7. OUR RIGHT TO VARY THESE TERMS
7.1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
7.2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us. 7.3. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
(a) changes in relevant laws and regulatory requirements; or
(b) circumstances relevant to us.
7.4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
8. YOUR CONSUMER RIGHT OF RETURN AND REFUND
This clause 9 only applies if you are a consumer.
8.1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation
and Additional Charges) Regulations 2013] during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
8.2. However, this cancellation right does not apply in the case of bespoke or customised product orders.
8.3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as described below:
Your Contract: Your Contract is for a single Product (which is not delivered in instalments on separate days).
The End Date: The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
• One Product which is delivered in instalments on separate days.
• Multiple Products which are delivered on separate days.
The End Date: The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract: Your Contract is for the regular delivery of a Product over a set period.
The End Date: The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
have decided to cancel. The easiest way to do this is to contact Richard via the Contact page on his website. If you use this method we will e-mail you to confirm we have received your cancellation.
You can also e-mail us at Richard.firstname.lastname@example.org or contact by telephone on [+44 07714 250656] or by post to Richard Evans, Blackhorse Workshop 1-2 Sutherland Road Path, Walthamstow, London, E17 6BX. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
To cancel a Contract, you just need to let us know that you
If you cancel your Contract we will:
(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in
any event within the deadlines indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
8.6. If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.7. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
8.8. If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either, send it back, return it to us in-store or hand it to our authorised carrier. (b) unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
9.1. We will contact you with an estimated delivery date, which will be within 14 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19 for our responsibilities when this happens.
9.2. If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
9.3. Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
9.4. You own the Products once we have received payment in full, including all applicable delivery charges.
This clause 10.6 only applies if you are a consumer.
Because you are a consumer, we are under a legal duty to
NO INTERNATIONAL DELIVERY
Unfortunately, we do not deliver to addresses outside the
You may place an order for Products from outside the UK, but
this order must be for delivery to an address in the UK or you must arrange the delivery to yourself at extra costs.
11. PRICE OF PRODUCTS AND DELIVERY CHARGES
11.1. The prices of the Products will be as quoted on our site or by Richard at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 13.5 for what happens if we discover an error in
the price of Product(s) you ordered.
11.2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
11.4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
12. HOW TO PAY
12.1. You can pay for Products using a debit card or credit card using a payment link sent to you.
orders over £1,000 50% is required in advance and 50% upon delivery. Where discounts are applied payment in full is required. RichCraft can reasonably request that payment in full is required for high costs bespoke items where a significant cost is involved.
13. OUR LIABILITY IF YOU ARE A BUSINESS
This clause 17 only applies if you are a business customer.
13.1. We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
Nothing in these Terms limits or excludes our liability for:
death or personal injury caused by our negligence; fraud or fraudulent misrepresentation;
You can also pay with PayPal.
You can also pay via BACS transfer
Payment in full is required for all order under £1,000. For all
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
13.3. Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
We do not in any way exclude or limit our liability for:
(a) (b) (c) (d) (e) (f)
any loss of profits, sales, business, or revenue;
loss or corruption of data, information or software; loss of business opportunity;
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss.
of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount actually received by us from you in accordance with these Terms.
13.5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
14. OUR LIABILITY IF YOU ARE A CONSUMER
This clause 18 only applies if you are a consumer.
14.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
14.2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Subject to clause 17.2, our total liability to you in respect
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any breach of the terms implied by section 12 of the Sale
of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness
for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
15. EVENTS OUTSIDE OUR CONTROL
15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2.
15.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock- outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
16. COMMUNICATIONS BETWEEN US
16.1. When we refer, in these Terms, to "in writing", this will include e-mail.
16.2. If you are a consumer you may contact us as described in clause 1.2.
16.3. If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e- mail.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our
registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
(c) In proving the service of any notice, it will be sufficient
to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
are not part of RichCraft Furniture and lighting range. This includes any metal fabrication work.
Bespoke projects are projects made once or in production and
17.2 Richard will consult with you on the design and construction elements of the project and advise where possible.
17.3 By providing your own design or idea you are hereby commissioning Richard to make your piece. RichCraft cannot be held responsible for any unforeseen problems with the design. Additional charges may be added to the final invoice to rectify the unforeseen problem. Your permission will be required before any additional work is carried out.
17.4 Delivery of bespoke items. You are responsible for making sure the bespoke items can be safely delivered. We advise you to check all halls, doorways and rooms to make sure the bespoke item can be delivered to the space.
18 DESIGN FEE
18.1 RichCraft Charges Design Fee’s for Bespoke projects. This is tocover the admin time, CAD drawings, design time and client meetings.
18.2 Richard’s Design Fee is 10% of the entire projects cost. This fee is included into the invoice.
19 INTELECTUAL PROPERTY AND COPYRIGHT
19.1 RichCraft Furniture owns all intellectual property and copyright to the work produced. His designs are registered with the Intellectual property office (IPO) and governed by copyright law.
19.2 If you supply you own design for RichCraft to make you are therefore taking liability for any copyright infringement and will be solely responsible.